FAQ
Frequently asked questions about swyftec.
How do I apply to become a vendor?
Visit the Register page and complete the short application form. We review applications and will be in touch within one business day.
What does swyftec cost?
swyftec charges a small application fee on each transaction. Your fee schedule is agreed at onboarding and shown in your Vendor Dashboard. There are no monthly subscription or setup fees.
When are payouts processed?
Payouts are processed according to your Stripe connected account payout schedule — typically T+2 business days for standard accounts. You can view pending and completed payouts in your Stripe Dashboard.
What payment methods are supported?
swyftec accepts all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay where your connected Stripe account supports them.
How do I add or update my logo and branding?
Go to Vendor Dashboard → Branding. Changes take effect immediately across your storefront.
What happens if a customer disputes a charge?
Because swyftec uses direct charges, you are the merchant of record. Disputes are handled directly through your Stripe Dashboard. swyftec will notify you of any new disputes by email.
How do I contact support?
Email support@swyftec.com — we aim to respond within one business day. For urgent production issues, mark your subject line URGENT.